Privacy and Cookie Policy

Last Updated: September 26, 2025

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Introduction

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PhysioDirect Ltd (“we,” “our,” or “us”) operates the website physiodirect.co.uk (the “Site”). This Privacy and Cookie Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information and data when you use our Site and the choices you have associated with that data.

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We are committed to protecting your privacy and ensuring your data is handled appropriately. This policy is compliant with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

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Information Collection and Use

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Personal Information

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While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). This may include, but is not limited to:

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• Name

• Contact information (email address, phone number)

• Address

• Date of birth

• Medical history and conditions

• Health insurance details

• Appointment information

• Payment information

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How We Use Your Information

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We use the collected information for various purposes:

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• To provide and maintain our services

• To notify you about changes to our services

• To schedule and manage your appointments

• To process payments

• To provide customer support

• To gather analysis or valuable information so that we can improve our services

• To monitor the usage of our services

• To detect, prevent and address technical issues

• To communicate with you about your treatment

• To comply with legal obligations

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Legal Basis for Processing

 

We process your personal data on the following legal bases:

 

• Your consent

• Performance of a contract (service provision)

• Legitimate interests

• Legal obligation

• Vital interests (in cases of medical emergencies)

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Data Retention

 

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

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Data Sharing and Third Parties

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We do not sell, trade, or rent your personal information to others. We may share your information with:

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• Healthcare professionals involved in your treatment

• Health insurance providers (with your consent)

• Third-party service providers who assist us in operating our website, conducting our business, or providing services to you

• Regulatory authorities, when required by law

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Wix Platform

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Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.

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Data Security

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The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

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Cookies and Tracking Technologies

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What Are Cookies

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Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognise you and make your next visit easier and the Site more useful to you.

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How We Use Cookies

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Our Site uses cookies for the following purposes:

 

• Essential cookies: Necessary for the operation of our website

• Analytical/performance cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website

• Functionality cookies: Used to recognise you when you return to our website

• Targeting cookies: Record your visit to our website, the pages you have visited and the links you have followed

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Wix-Specific Cookies

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As our website is built on the Wix platform, the following Wix cookies may be placed on your device:

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• Session cookies: To identify and maintain your session

• Persistent cookies: To store your site preferences

• Third-party cookies: From services embedded in Wix such as Google Analytics, payment processors, and other third-party applications

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Cookie Control

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You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

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If you disable cookies, some features of our Site may not function properly.

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Your Data Protection Rights

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Under data protection laws, you have rights including:

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• Right to access: You can ask for copies of your personal information.

• Right to rectification: You can ask us to correct inaccurate personal information.

• Right to erasure: You can ask us to erase your personal information in certain circumstances.

• Right to restriction of processing: You can ask us to restrict the processing of your information in certain circumstances.

• Right to object to processing: You can object to the processing of your personal data in certain circumstances.

 

Right to data portability: You can ask that we transfer the information you gave us to another organisation, or to you.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Children’s Privacy

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Our Site does not address anyone under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us.

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Changes to This Privacy Policy

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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this page.

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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Us

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If you have any questions about this Privacy Policy, please contact us:

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By email: physiodirect@gmail.com

 

By phone: 0115 9691528

 

By mail: PhysioDirect Ltd, 15 Mapperley Park Drive, Mapperley Park, Nottingham, NG3 5BX

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Supervisory Authority

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If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).